Shiji ReviewPro is chosen by NH Hotel Group to enhance the visitor experience.

The NH Hotel Group has chosen Shiji ReviewPro, according to hospitality technology provider Shiji, to enhance visitor experiences.

This action was taken in response to Shiji’s signing of a global master service agreement, which will allow Marriott International hotels to begin using its Infrasys Cloud point-of-sale in October 2023.

The worldwide leader in hospitality technology, Shiji, announced that its online reputation management, guest surveys, and case management will be handled by Shiji ReviewPro for the NH Hotel Group, a division of Minor Hotels.

The NH Hotel Group, which owns and operates the brands Anantara, Avani, NH Hotels, NH Collection, nhow, and Tivoli, is dedicated to providing outstanding guest experiences, and this strategic partnership is a reflection of that dedication.

Minor Hotels Europe & Americas recognized the need for a more sophisticated and data-driven approach to guest feedback and online reputation management. Shiji ReviewPro’s industry-leading solutions offer NH Hotel Group the flexibility, integrations, comprehensive reporting, real-time guest review data, benchmarking capabilities, an upgraded and improved survey module, and in-stay guest engagement functionality.

Coupled with powerful case management for in-house service recovery, these features address NH Hotel Group’s exacting needs, enabling them to put more resources on improving guest experiences and managing their online reputation with precision.

Quick onboarding and superior client support have been pivotal in NH Hotel Group’s success with Shiji ReviewPro. Javier Marmol, spokesperson for NH Hotel Group, said, “We are extremely pleased with the seamless integration of Shiji ReviewPro into our operations. “

The smooth onboarding process and unwavering support from Shiji have been instrumental in our journey to elevate guest satisfaction across our properties worldwide.”

This partnership extends the relationship between Shiji and Minor Hotels, a partnership enjoyed for over six years. It goes beyond typical client-vendor dynamics; Minor Hotels has actively contributed to the development of innovative products, including case management solutions and more.

Kevin King Stated:

Kevin King, CEO of Shiji, said, “NH Hotel Group is a renowned leader in the hospitality industry, and we are honored to support them in their mission to provide unparalleled guest experiences. Shiji ReviewPro’s robust platform aligns perfectly with NH Hotel Group’s vision, and we look forward to supporting them on their journey to excellence in the global hospitality sector.”